Tel: 01279 724989

Frequently Asked Questions

Shopping

Do I have to register to make a purchase?
No, you can make a purchase without creating an account. However, the advantage of registering is that you will only have to give us your details once and not every time you make further purchases.

How do I place an order If you already know the product code, use the Fast Order on the home page. Alternatively add products to the shopping cart as you browse. The number of items will be displayed in 'My Basket' at the top of the page. At any time you can proceed to the checkout. If you'd rather, you can email us your order or ring 01279 724989.

What if I forget my password? 
Simply click Reset Password on the Login page. We'll then email you a new password.

Can goods be delivered to a different address?
Yes, you can give us the details when you checkout providing it is a UK mainland address, has a contact name and a telephone number. For addresses outside of UK mainland, please Contact Us  for delivery charges.

How do I pay for my order? 
You can pay in the following ways: debit/credit card, corporate purchasing card, credit account or by pro forma invoice. 

Can I open a credit account?
If you are making a very large purchase or place regular orders with us, you can open an account, subject to status - apply here.

If I order a large quantity, do I qualify for a discount?
Either complete this form or ring us on 01279 724989 and we'll give you our best possible price.

Is there a minimum order charge? 
Yes there is - £25 plus VAT. 

How do I know that my order has been received?
You will receive a confimation email immediately after completing the checkout process.

Can I track my order?
We will happily update you by phone or email. You will need the order number quoted in the email that you received for the confirmation of order placed.

Can I request a printed catalogue?
No problem. Simply complete the form and we'll post one to you, free of charge.

Can I look at my order history?
Yes, just log-in and go to My Account. Select from the list of previous order numbers to view in full

What are your business hours?
Office hours are Monday to Friday 9:00am-5:00pm. Outside of these hours you can leave a voice message, send a message via LiveChat or email us.

Delivery

What are your delivery costs?
The full details are here.

How do I return something?
Contact us for a returns number, we can't accept any items without one. See our damaged goods and returns policy for full details..

Products

What if I can’t find the product that I want?  
Contact us, if it's not on our website, we can normally source most items.  

Can I arrange for someone to visit my site?
Yes, we have fully trained experts on hand to discuss your requirements, give you professional advice, take relevant measurements and quote accordingly. Ring 01279 724989 or email us to arrange a visit.

Can products be modified to suit my requirements?
Yes, we can make many adjustments to standard products, either call us 01279 724989 or request a quotation. We also make bespoke items to order, ask us for full details.

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