Action Handling started in 1970 and John Phillips (father to Paul and Steve) was one of the original founders. He had a vision of how he wanted to run a business, that until this day still underpins our tradition and philosophy. He wanted to build a product range that could be viewed as reliable, solid and competitive. He also wanted to set out a clear objective about how to treat customers with respect and care. He employed people who really took our business to heart and who liked to excel at what they did. We hope that he felt proud to have taken his two sons into the business and we know that he would be thrilled to have seen his eldest grandson Luke following in the family footsteps.
We pride ourselves on being a one-stop-shop for any conceivable requirement of Material Handling Equipment. When 'off-the-shelf' products are not the answer, we will design and manufacture tailor-made equipment to your exact specification. Furthermore, we can offer Service & Repair Contracts for our in-house engineers to keep your equipment running! As a family business, we are a close-knit team who know how to work together to deliver results. Our staff provide a rare blend of deep technical skills (which they can verbalise jargon-free), a great deal of commercial practicality and a willingness to go beyond their comfort zone to satisfy a customer’s requirement. It's never crowded along the extra mile!
Our product range has since expanded to over 12,000 items which cover the entire spectrum of Material Handling Equipment including Safety Steps, Office & Storage, Lifting & Conveyors, Weighing & Packaging, Health & Safety, Shelving & Racking, Steel Fabrication and Service & Maintenance. We take pride in customer care and aim to secure, nurture and then build relationships with every one of our customers, from sole traders to blue-chip players in both the private and public sectors. As a great man once said, “There is only one boss…..the customer. He can fire everybody in the company from the Chairman and down, simply by spending his money elsewhere.”
So the Website Guru asked me to write a few words about myself and I thought here's a marvellous opportunity to tell the world how absolutely fantastic I am, but then I thought, well actually I'm not, so I'd better just tell the truth and hope it's well received. What can I say, I can't dance, I can't sing and I definitely can't tell jokes but I do know rather a lot about one of industry’s least sexy product groups.......materials handling equipment! I've been doing this since companies issued Luncheon Vouchers and petrol was purchased with the lure of Green Shield Stamps. Email was something that came by a Yorkshire Postie and it took 7 days to get there, websites were a collection of spidery threads hanging in the corner of the warehouse and search engine optimisation was the desperate hunt for a Ford Capri that had the latest 2.8 fuel injected beast under the bonnet!
What I have noticed is that I do tend to get excited by new technology and I am constantly impressed by the way we can improve communications and obtain goods and services with a few clicks. At Action we constantly strive to improve our business by using these technological advances to both our benefit. We also still use telephones and guess what, we even go out and visit our customers....... my word, aren't we the progressive ones!
Well I've been running this company now since 1990 and I know that we have a great team here and the one thing I can really claim credit for..... is actually hiring them all! Honestly we don't often get things wrong, but when we do we make sure that we hold our hands up and try to put everything right. Listening to our customers is a major part of our job!
Oh yes, I nearly forgot…. I'm supposed to say something really interesting about myself, so ok, I climb stuff, I walk and run to all sorts of strange places, I attempt to display a moderate level of competence on golf courses and tennis courts alike, I'm struggling to learn how to sail yachts and even to balance upright on motorbikes, I keep putting my name down for ridiculous physical challenges, I'm an avid Spurs fan (yes, I know we haven't won the league since 1898!) and for my sins I really like a drop of real ale. Other than that I like people and I enjoy good company but please don't try to talk to me about Strictly, BB, soaps, cooking programs, Towie or anything that has a celebrity messing around in it!
What I do really hope is that we have the opportunity to help you and to develop a great customer relationship.
Steve was educated at Enfield Grammar School, a highly respected sporting school. He excelled at most sports, with football and athletics being his main passions. His talents lead him to train with Tottenham Hotspurs as a teenager and went on to play for various semi-pro sides, including Enfield, Finchley & Wingate, Cheshunt and Haringey Borough.
He has now worked for the family business for over 25 years, learning the Materials Handling Equipment industry from his late father John, the founder of Action Handling. During his early days with the company, he ran the office sales team whilst also spending time gaining valuable product knowledge. Followed by time out on the road as a full time sales representative. Over the years Steve has managed to secure many long standing business relationships with numerous blue chip companies, government trades, the NHS, large building contractors and many high street retailers.
Steve's specialities include listening to the customer and fully understanding their requirements, then providing a solution that surpasses their expectations. With the ability to "think outside of the box" to provide a bespoke solution for the customer, rather than just offering a standard item of equipment which may not be totally suitable, Steve's extensive knowledge often proves invaluable.
With an amazing wife and 3 wonderful children, a lot of his time outside of work is spent ferrying them around to follow their own pursuits and passions. When Steve does get time for himself, he enjoys Golf (yippee... got to a 9 handicap!) Badminton and Music Festivals.
Jonathan “Jon-Boy “(well old boy now) Ball, has been Action Man for 23 years after he joined us in May 1991.
Sales manager, Jonathan looks after key accounts and the general day to day business in the office, but if you require a site visit as you need something other than the norm… Jon will be there note pad, pen and measuring tape in hand to quote, with his vast knowledge of products and working with many fields of industry Jon will help guide you to find the best product to suit each requirement. Word of advice, just make sure the kettles popped on if you want a good price.
Joking apart Jon is committed to providing our customers with the best possible service and ensuring that customers are well looked after and that tight schedules or customer deadlines for deliveries are met and thrives on the pressure that this demands.
Jon has two children Nathan and Keira and has been with his partner Kerry for over 20 years. In his spare time Jon enjoys watching Arsenal and Chelmsford Chieftains Ice hockey and plays the odd round of golf and game of badminton with friends.
I joined the team in 2004 after returning home from working abroad where I was lucky to spend my days working in the sun and generally having a great time.
So after 10 years or so of dealing with the day to day running of our sales office, I am now enjoying my new role as the Accounts Manager – although I can’t help poking my nose in the sales office every now and then just to make sure things are kept up to standard……is that a case of mild OCD or am I just a bit bossy?
When out of the office I enjoy spending quality time with my family, a good book and planning the next summer holiday.
Oh noooo, not the personal bio!
Well, if I really really must……….I originally joined the company back in 2006 following after my sister Hayley who had settled in a few years earlier.
Starting off as a general administrator (AKA Dogs Body) dealing with day to day duties of the office. Then a few years down the line I then took on the role of Catalogue Manager which deals with product development, Supplier liaising and the yearly task of creating a whopping cracker of a catalogue. I am now involved with helping to promote our company's online presence as well.
When I'm not editing pages or answering phones or assisting customers chasing deliveries or placing their orders I can be found avoiding typing out cringe-worthy bios, socialising with friends and also cooking.
Having joined the company in February 2015 I’m the newbie in the office, and the youngest……ouch sorry Stacey!!!
I am grateful to have the opportunity to work for Action Handling and am really looking forward to the challenge. I know I’ve only just joined but I already feel so welcomed. Hopefully I’ll watch the years rack up but not see my face ageing on the `bio` picture here!
I will be answering the phones, dealing with any queries you may have, processing orders, and helping with the general organisation of the office. Having come from a creative background after studying 3D Design at University, I’m not afraid to get stuck in, and learn new skills.
In my spare time you’ll find me in the gym lifting weights and doing the dreaded cardio. I’m glad I enjoy going to the gym as much as I do as I love my food and cooking. I am also a black belt in Shotokan Karate having achieved my First Dan last year. My other passions are travelling, horse riding, road cycling and attending music concerts. I am hoping to achieve a motorbike licence at some point in the near future as well.