Frequently Asked Questions
HOW DO I REGISTER ON THE SITE?
You can register by selecting products into the shopping cart and then proceeding to the checkout or by going to My Account and entering your details under new user. You can always browse the site without registering.
WHAT ARE YOUR BUSINESS HOURS?
Our Sales team are available Monday to Friday 9:00am-5:00pm. Outside of these hours we operate a 24 hour answer phone service. Of course our web site is there 24/7.
CAN GOODS BE DELIVERED TO A DIFFERENT ADDRESS?
Yes, as long as you provide us with a contact name & telephone number, we will deliver to your specified delivery address*.
*PLEASE SEE CONTACT OUR OFFICE FOR DELIVERY CHARGES TO ADDRESSES OUTSIDE MAINLAND UK
CAN I ARRANGE FOR SOMEONE TO VISIT OUR SITE?
Yes, we can normally send a trained expert to your address to measure and quote accurately according to your specifications. If you feel you require a site visit please call us on 01279 724989
CAN PRODUCTS BE MODIFIED TO SUIT MY REQUIREMENTS?
Whether you require a certain colour, type of wheel or you need to completely modify one of our items to suit your individual specifications, just call or email our sales team and we will do our best to accommodate your needs. Please see the email Quotations Request form under the Bespoke Products tab.
HOW CAN I PROGRESS MY ORDER?
You can check the status of your order by giving us a call on: 01279 724 989 01279 724 989 or Email your request to firstname.lastname@example.org. Please make sure to quote the reference No. from your Email Acknowledgement You can use the email contact form under the Contact Us page for this purpose
HOW CAN I PLACE AN ORDER?
Simply search for the product that you wish to purchase then enter the quantity you require in the box next to the price and then click the ADD button. This enters the item into a shopping cart. From there you can progress to the checkout to complete your order.
HOW CAN I REQUEST A CATALOGUE?
Please complete the online request form by clicking on the link contained on the Home Page. We will then send you a copy by post.
HOW DO I KNOW THAT MY ORDER HAS BEEN RECEIVED?
Once your Order has been placed and payment has been accepted you will receive an email confirmation giving you an Order Confirmation Number.
HOW DO I OPEN A CREDIT ACCOUNT?
Simply complete your order and contact details then select to pay by account. We will then open an account for you subject to status.
HOW DO I PAY FOR MY ORDER?
You can pay in the following ways: Credit card, Corporate Purchasing card, Account or by Pro Forma invoice.
I AM ALREADY REGISTERED – HOW DO I LOGON?
Either by starting to shop online or by going to My Account
IF I ORDER A LARGE QUANTITY, DO I QUALIFY FOR A DISCOUNT?
If you feel that your order may qualify for a discount please select ONLINE QUOTATION, fill in all details (using product name/ref) and one of our sales team will get back to you with our best possible price.
IS THERE A MINIMUM ORDER CHARGE?
Yes there is - £25 is our Minimum Order Charge plus VAT.
ONCE LOGGED IN, CAN I LOOK AT MY ORDER HISTORY?
Yes you can, simply logon and select MY ACCOUNT, this screen will show all previous orders placed under your account. To look at each individual order in full detail, simply click the ORDER REF on the left.
WHAT IF I CAN’T FIND THE PRODUCT THAT I WANT?
Please contact our Sales Team on 01279 724989. We can normally source most items that customers require.
WHAT IF I FORGET MY PASSWORD?
When Logging in on MY ACCOUNT PAGE you will see just below the field where you are supposed to enter your password, there is an option you can take if you have forgotten it. Simply fill in your email address and a new password will be emailed to you.
WILL I PAY A DELIVERY CHARGE?
Our prices are carriage paid to Mainland England and Wales destinations on orders with a gross value over £100 excluding VAT, except for a very small number of products which due to their nature are carriage extra. Any deliveries that require special restrictions or instructions may be charged extra.
IF AN ITEM IS NOT CARRIAGE PAID, WILL YOU NOTIFY ME OF COSTS?
If you purchase goods that require a carriage charge to be added, we will contact you on receipt of your Order to clarify exactly what charges are applicable. If you then agree to proceed we will process your order in the usual way.
WHAT IS YOUR DAMAGED GOODS / RETURNS POLICY?
DAMAGED GOODS: No claim will be accepted after three days from receipt of delivery. Any claim must be advised in writing via email/Fax within that time period. No claim will be accepted if goods were signed for as “OK” or “UNCHECKED”. You must have signed for the goods as damaged. ALWAYS check parcel & contents before signing for any delivery.
RETURNS: DO NOT return items without contacting us first via Email, Fax or telephone. We will consider each case for return based on their individual merit. If we agree to accept return we will normally charge you for the original carriage, a handling charge to put items back into stock and a collection fee before we credit your account/card less any credit card admin charge. If you decide to send the items back using your own carrier, please make sure to contact us first to receive a RETURNS NUMBER, if you do not do so then goods will not be accepted