What is a pallet truck service contract?

Action Handling offer pallet truck service contracts that are an agreement for regular maintenance, inspection, and servicing of your pallet trucks at agreed intervals to meet safety and legal standards such as PUWER 98.

Why should I have a service contract for my pallet trucks?

Service contracts help ensure compliance with UK regulations, minimise downtime, extend equipment lifespan, and reduce expensive surprise repairs by catching issues early.

What is included in a typical pallet truck service contract?

Most contracts offer routine maintenance visits, safety checks, minor repairs, replacement of worn parts, and full service documentation—sometimes including breakdown support, certification, or extended warranties.

How often will my pallet truck be serviced under a contract?

Service frequency depends on usage and the agreement, but typically trucks are checked every 6 to 12 months to meet legal and operational requirements.

Are all makes and models of pallet truck covered?

Yes, we can service and inspect any make or model of pallet truck, accommodating mixed fleets.

How does a service contract help reduce costs?

Regular servicing prevents costly breakdowns, extends equipment life, and allows for better budgeting through known monthly or annual costs.

Does a contract guarantee fast breakdown response?

Many service contracts prioritise breakdown response, offering quicker assistance and reduced downtime for contract holders.

Will repairs be included in the contract?

Full maintenance contracts usually include repairs, while service-only agreements may charge separately for remedial work. Check contract details for inclusions.

Is a service contract required by law?

While not mandatory, UK law (PUWER 98) requires regular inspection and maintenance of work equipment, which service contracts make easier to manage.

How do service contracts help with compliance?

Contracts ensure scheduled inspections and legal documentation, keeping your business compliant and ready for audits or HSE visits.

Can I customise the contract for my business needs?

Providers often offer tailored contracts to fit your fleet size, usage, and budget, with options for payment frequency and service levels.

What records do I receive after each service?

You get a detailed service report, including completed work, part replacements, certification, and next service date—helpful for compliance and audits.

Can you manage my service schedule for me?

Yes, Action Handling will proactively manage and remind you of upcoming services, reducing your admin burden.

Are replacement parts included in the contract?

Some contracts include standard parts, especially for regular wear items, while others charge separately; read your agreement to confirm.

What if my pallet truck is beyond repair?

If a truck is judged uneconomical to repair, you’ll be advised to replace it, and you will be recommended the most suitable replacement model for your purpose.

Do I need a service contract if I only have one pallet truck?

Even single-truck operators benefit from regular servicing for safety and compliance, and service contracts can be scaled for any fleet size.

Can I cancel or change my contract if my needs change?

Flexible providers usually allow modifications or exit with notice; always check the provider’s terms before signing.

Are emergency call-outs covered in my service contract?

Many contracts include priority or discounted emergency repairs, but specific coverage will vary by product.

How do service contracts affect my equipment’s lifespan?

Routine servicing and repairs identified under a contract extend performance and operational expectancy for pallet trucks.

How do I arrange a pallet truck service contract with Action Handling?

Contact Action Handling to discuss options and quotes.